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ICM Single Subject Diploma in

Business Management and Administration

Course Outline

The Organisational Background to Business Administration

The Management Framework to Business Administration

  • What are business administration and management?
  • The board of directors
  • Functions within an organization
  • The ‘systems’ approach to organization
  • Planning-control feedback cycles

Characteristic Features of Organisations

  • The structure of organizations and the need for an authority
  • The features of bureaucratic and non-bureaucratic organizations
  • Traditional principles and types of organization
  • More about systems and subsystems

The Structure of Business Enterprises

  • The pattern of organizations
  • Business types including; sole-trader enterprises, partnerships, limited partnerships, the limited liability company, non-profit-making units (clubs and societies), public enterprises
  • Public sector organizations; autonomous public corporations, nationalized industries, local government institutions, central government departments

Functions within Organisations

The Production Function

  • The production process and types of production
  • Site selection and factory planning
  • Plant and equipment
  • Materials and materials handling
  • Production administration
  • Costing aspects of production
  • Work-study
  • Maintenance and production
  • CAD, CAM, and CIM

The Purchasing Function

  • The nature of purchasing and the role of the purchasing officer
  • Purchasing department procedures, inventory control, stores control, and economic order quantity

The Research and Development Function

  • The functions of the research and development department
  • Basic research
  • Problem-based research
  • Ideas generation
  • Applied research and development
  • Patents, trademarks and service marks
  • Research and development in the business organization

The Marketing Function

  • Introduction to marketing and the marketing philosophy
  • Market analysis and research
  • Promotion, publicity, and public relations
  • Pricing policy
  • Credit control
  • Sales administration
  • Transport and distribution (logistics)
  • Export marketing

Personnel Department

  • The need for staff
  • The functions of the personnel department and a personnel policy
  • Employee records
  • Promotion, transfer, termination, and dismissal
  • Industrial relations practice
  • The remuneration of staff

The Administrative Officer’s Role

Office Administration

  • The role of the administrative officer
  • Facilities management – the ‘new-look’ office administrator
  • The office and its functions
  • The clerical function, business correspondence, mail inwards, mail outwards, systems for producing business correspondence
  • Meetings, conferences, functions, and delegation

Other Responsibilities of the Administrative Officer

  • The organization and methods department
  • Security aspects of business
  • Risk management
  • The environment of organizations
  • What is a claimant?
  • Assessing the impact of claimants
Business Management and Administration

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